FAQ’s

Most common questions

SALVATION 1, 2, 9 AND 11 HELICOPTERS

• Charger problems
• Can I over-charge or over-discharge the helicopter?

  Never leave the battery on charge over night as this will overcharge the battery and may cause limited flight time. We strongly recommend that you never discharge your Li-Polymer battery beyond 80% of the batteries capacity. If this takes place the battery will subsequently no longer accept a full charge and may experience problems holding voltage under load. It is strongly advised to supervise at all times during the charging process and do not leave the unit unattended.

• Light on charger will not go "OFF" when plugged into helicopter.

  Due to cool storage facilities in our distribution the battery on the Salvation may need to be warmed. Fly helicopter directly from box to warm battery and then try charging again. Ensure the helicopter is "OFF" while charging.

• Light on charger will not go "ON" when plugged into socket.

  Ensure the helicopter is not attached to the AC charger when plugged into socket. Make certain the "ON/OFF" switch on the helicopter is "OFF" and connect the end of the charging cable to the charging socket on the side of the helicopter. (Do not force, it will only accept the connecting plug when it is inserted the correct way round) When plugged into the helicopter the charger light should go "OUT"

• Light on charger will not appear after 45mins.

  Lipo-polymer Batteries may take up to 90mins to fully charge. Leave until light comes "ON" on charger, it may take longer than required. The charging time will become less after several cycles of charging, lipo-polymer batteries vary on charging from 30mins to 90 mins. Never leave the battery on charge more than 90 mins as this will overcharge the battery and may cause limited flight time.

• Handset problems
• Helicopter keeps cutting out while in flight!

  Infrared handsets can be affected by bright lights, once flown near lights it can limit the connection between helicopter and handset causing the helicopter to cut out. Infrared handsets must always be pointing towards the unit at all times while in flight, if the helicopter goes out of range the unit will descend Reposition your flying location.

• Light on handset keeps flashing

  This usually occurs when batteries are low in handset and need replacing. If batteries are new please ensure they are securely positioned in handset. Once the handset is switched ‘ON' push left hand control stick on handset fully forward and fully backwards, this will enable handset to connect to helicopter and a Solid Red light should appear.

• Can I use rechargeable batteries in the radio controller?

  We recommend using alkaline battery for use in the Infrared handset. Rechargeable batteries provide less voltage than what is necessary; these are normally rated at 1.2 volt whereas alkaline batteries are normally rated at 1.5 volt.

• Handset has no power (LED light does not flash at all) even when new batteries are installed!

  NOTE: Ensure ‘External Trim 1' is at the lowest position at all times at beginning of all flights. If all batteries in handset are new and positioned correctly please refer to the following steps to correct ‘Internal Trim' until solid light appears on handset.

• Can we send the helicopter for repair or service?

  Bladez Toyz do not currently repair or service damaged helicopters. We do have some temporary DIY tips on certain problems that may arise. Please click here for DIY Tips

• Helicopter problems
• How many helicopters can be flown at the same time?

  Up to 2 units can be flown at the same time (01) and (02) 27 MHz. This can be easily identified by the number found on the lower right hand side of handset. When purchasing two units for the one household please ensure you contact the bladez toyz direct info@bladeztoyz.co.uk to arrange for two different frequencies to be despatched.

• How long is the flight time of The Salvation Helicopter supposed to last?

  On a full charge you will get between 12 and 15 minutes flight time. Always recharge the helicopter before storing as Lithium polymer batteries should always be stored charged. Ensure helicopter is switched "OFF" when stored and never allow the helicopter to totally discharge as this can decrease the battery life. Never leave the battery on charge over night as this will overcharge the battery and may cause limited flight time.

• The helicopter will not fly forward or back.

  The Salvation Helicopter is designed to have a slow forward flight which means its centre of gravity is considerably adjusted when first manufactured to achieve this.
  
  The tail motor will assist in gaining more forward/backward speed by using slight pulsing movements with the right hand joystick. For directional control, whether forwards, backwards or turning left or right, you also use the right joystick.
  
  Trim controls (using slider bars) allow you to increase/decrease the throttle and forward motion, plus stop any unwanted spinning if it occurs. It is therefore important for users to understand not to expect to become a master pilot immediately after unpacking and charging The Salvation Helicopter.

• My helicopter will not fly!

  While there maybe various reasons for this problem, we can often find the answer by eliminating certain measures. Please read all of the above and below FAQ's and procedures to achieve this. If the problem continues to persist please contact our customer service line and they will be happy to assist you.

• Helicopter will only fly for 5mins after fully charged!

  This may also occur due to overcharging or over-discharging the helicopter. When the battery does begin to loose its flight time, do not panic, Bladez Toyz do sell replacements.

• Helicopter vibrates during flight!

  Each blade is fitted with 8 small gold weights, one on either side of each blade for balance. After several collisions with furniture and walls during the learning process these weights may become unfixed and move from their original position, causing the helicopter to vibrate. By moving the weights back into the central position they can be secured with a small amount of super glue.

• I cannot control the spinning of Salvation 3 even after adjusting external trims.

  For information on this problem please read the ‘Uncontrollable Spinning' pdf file here.

• The back tail motor is not spinning.

  The tail motor on The Salvation is designed to move only for directional control. This is achieved only when the right joystick is pushed forward/backwards.

• Helicopter keeps spinning to one side after replacing damaged blades.

  When replacing the bottom blade, please refer to our self help videos on the following link www.bladeztoyz.co.uk Please ensure there is a ‘1mm gap' between the lower rotor and the gear cog (tongue and grove joint). If you have altered the internal trims trying to fix this problem you will need to re-adjust them. Note: Do not totally detach link between gear cog and bottom blade, these parts need to spin jointly.
  
  1mm gap between gear cog and blade piece. Note: Do not totally detach link between gear cog and bottom blade, these parts need to spin jointly.

• I cannot control the spinning even after adjusting external/internal trims.

  This usually occurs when only one rotor is spinning on the helicopter caused by damaged motor or the black grommet clip is positioned to tightly on the axle. The motor may be damaged from several collisions with furniture and walls during the learning process and needs replacing. WHEN CRASHING, ALWAYS CUT MOTORS BEFORE IMPACT (left hand joystick fully back) AS THIS WILL PREVENT DAMAGE TO MOTORS AND BLADES. If the motor continues to spin while blades are motionless this will damage the motors. To release the grommet clip, place two fingers underneath the bottom blade, holding onto the top gear cog tightly, lift slightly so there is a 1mm gap between the gear cog and bottom blade (tongue and grove joint).
  
  Grommet is positioned just above the three white washers on the bottom blade.
  

• Helicopter keeps spinning to one side - left or right!

  The Salvation 1 Helicopter uses a twin rotor system which involves counter rotating blades spinning in the opposite direction. This enables the helicopter to hover and achieve the balance it requires for stable flight. If one rotor spins faster than the other the helicopter will spin in one direction making it difficult to control. Trim controls, located under the right hand control stick on the handset, should eliminate the spinning by counteracting the spin itself. After adjusting the trim controls fully left/right and the helicopter persists to spin please try the following steps:
  
  Refer to back page of Instruction Manual for diagram of handset
  
  -Ensure ‘External Trim' (Trim 3) is in central position.
  
  -Remove black cap on handset (Trim Cover) to get to the internal trims. This is located next to ‘The Salvation Logo' on the lower section of handset.
  
  -Turn handset "ON/OFF" to "ON" position
  
  -Arm handset as normal (push throttle forward and back)
  
  -Turn the "FAR RIGHT INTERNAL TRIM" (Trim A) 1mm clockwise OR anti-clockwise. Do not turn too much or this can damage the motor.
  
  -Check if spinning has slowed down and if so continue to turn internal trim a further 1mm until spinning has seized.
  
  -If after turning the trim in one direction and the spinning has increased, turn trim in opposite direction.

• Can we send the helicopter for repair or service?

  Bladez Toyz do not currently repair or service damaged helicopters. We do have some temporary DIY tips on certain problems that may arise.

Salvation 3

• Charging problems
• Can I over-charge or over-discharge the helicopter?

  Never leave the battery on charge over night as this will overcharge the battery and may cause limited flight time. We strongly recommend that you never discharge your Li-Polymer battery beyond 80% of the batteries capacity. If this takes place the battery will subsequently no longer accept a full charge and may experience problems holding voltage under load. It is strongly advised to supervise at all times during the charging process and do not leave the unit unattended.

• Green LED light on handset will not come ‘ON’ when plugged into Helicopter.

  Check the helicopter is not fully charged before charging as some units have a full charge when manufactured. Ensure the ‘ON/OFF' switch on the helicopter is ‘OFF' and the connection cable is securely attached (Do not force, it will only accept the connecting plug when it is inserted the correct way round) When plugged into the helicopter the GREEN LED light on the handset should appear. Be sure all batteries have sufficient power as charging the helicopter from the handset continuously will consume a considerable amount of battery energy.
  
  NOTE: Bladez Toyz recommends the A/C Adaptor for quicker charge and less expense. Visit the Bladez Toyz website for further information www.bladeztoyz.co.uk
  
  If you decide to purchase A/C adaptor from the website please refer to Salvation 1 Helicopters FAQ's on charging matters.

• Handset problems
• Light on handset keeps flashing

  This usually occurs when batteries are low in handset and need replacing. If batteries are new please ensure they are securely positioned in handset. Once the handset is switched ‘ON' push left hand control stick on handset fully forward and fully backwards, this will enable handset to connect to helicopter and a Solid Red light should appear.

• Can I use rechargeable batteries in the radio controller?

  We recommend using alkaline battery for use in the Infrared handset. Rechargeable batteries provide less voltage than what is necessary; these are normally rated at 1.2 volt whereas alkaline batteries are normally rated at 1.5 volt.

• There are no LED lights on handset!

  Ensure all batteries are positioned correctly and securely fitted in the handset. Be sure all batteries have sufficient power and have not been in storage for lengthy periods of time.

• Helicopter problems
• Salvation 3 back tail motor is not spinning

  The tail motor on The Salvation 3 is designed to move only for directional control. This is achieved only when the right joystick is pushed forward/backwards.

• How long is the flight time of The Salvation 3 Helicopter supposed to last?

  On a full charge you will get between 5 - 8minutes flight time. Ensure the battery has cooled down before each charge as this can decrease the battery life. Always recharge the helicopter before storing as Lithium polymer batteries should always be stored charged. Ensure helicopter is switched ‘OFF’ when stored and never allow the helicopter to totally discharge as this can decrease the battery life. Never leave the battery on charge over night as this will overcharge the battery and may cause limited flight time.

• My helicopter will not fly!

  While there maybe various reasons for this problem, we can often find the answer by eliminating certain measures. Please read all of the above and below FAQ's and procedures to achieve this. If the problem continues to persist please contact our customer service line and they will be happy to assist you.

• Helicopter vibrates during flight!

  Each blade is fitted with 8 small gold weights, one on either side of each blade for balance. After several collisions with furniture and walls during the learning process these weights may become unfixed and move from their original position, causing the helicopter to vibrate. By moving the weights back into the central position they can be secured with a small amount of super glue.

• Helicopter will only fly for 1 min after fully charged!

  If charging from the handsets please ensure all batteries have sufficient power to charge helicopter as charging the helicopter from the handset continuously will consume a considerable amount of battery energy. This may also occur due to overcharging or over-discharging the helicopter. When the battery does begin to loose its flight time after constant play, do not panic as Bladez Toyz do sell replacements.
  
  NOTE: Bladez Toyz recommends the A/C Adaptor for quicker charge and less expense. Please refer to Salvation 3 Helicopter spare parts to purchase A/C Adaptor'.
  
  If you decide to purchase A/C adaptor from the website please refer to Salvation 1 Helicopters FAQ's on charging matters.

• I cannot control the spinning of Salvation 3 even after adjusting external trims.

  For information on this problem please read the ‘Uncontrollable Spinning' pdf file here.

• Helicopter keeps spinning to one side after replacing damaged blades

  When replacing the bottom blade, please refer to our self help videos on the following link www.bladeztoyz.co.uk. Please ensure there is a ‘1mm gap' between the lower rotor and the gear cog (tongue and grove joint). Note: Do not totally detach link between gear cog and bottom blade, these parts need to spin jointly.
  
  1mm gap between gear cog and blade piece.
  
  Note: Do not totally detach link between gear cog and bottom blade, these parts need to spin jointly.

• Replacing Damaged Parts
• Tail and Boom Replacement Procedure Salvation 1, 3 and 9

  Tools needed:
  
  -Small headed screw driver
  -Soldering Iron
  
  Replacing Tail Boom and Motor:
  
  Step 1) Remove blades, axial (Refer to procedure when changing blades) and nose cones making sure you do not lose small screws.
  Step 2) Remove all screws above and below the body and then remove both nose cone and skids (this makes it easier to replace part)
  Step 3) Remove the motors and circuit board from the casing with care.
  Step 4) You will notice two fine colored wires (gold and red) which attach tail boom to the circuit board. Diagram 1
  Step 5) Using the soldering iron remove both wires from the circuit board
  Step 6) Again, using soldering iron, replace with new tail boom ensuring red wire is fixed to +ve mark and gold to -ve mark on circuit board.
  
  Note: Once securely fitted ensure motor is working correctly before refitting case.
  
  

• Replacing Axle Parts On Salvation 9 Helicopter

  Please ensure a firm grip is applied on both helicopter body and underneath balance bar when removing Top Blade from Salvation 9 Helicopter. Diagram 1
  
  Step 1- Place both fingers underneath Top Blade and grip helicopter body firmly. Lift upwards and remove top section.
  
  Step 2- Remove both Spacers and Washers. Diagram 2
  
  Step 3- Remove Bottom Blade
  
  Note: When replacing new parts please ensure there is a 1mm gap between the bottom blade and gear cog (tongue and grove joint) to enable bottom blade to move freely. If tightly connected this may cause helicopter to spin uncontrollably.
  
  

• Replacing Blades Salvation 9 and 11 Helicopters

  Unlike the Salvation 1 Helicopter it is not essential to remove all parts from the Axle.
  
  Each blade is attached to the Propeller clip by two small screws, one screw on either side of clip. Remove small screws carefully and replace damaged blades. Repeat the same procedure with bottom blades.
  
  

• Replacing Blades Salvation 1 and 3 Helicopters

  Step 1) Remove CAP from top of helicopter
  
  Step 2) Holding tightly onto the body of helicopter place two fingers underneath the TOP BLADE and lift upwards
  
  Step 3) Remove SPACER
  
  Step 4) Remove both GROMMET and WASHERS, grommet clip is tightly fitted.
  
  Step 5) Remove BOTTOM BLADE.
  
  NOTE: When replacing blades please ensure there is a 1mm gap between the bottom blade and gear cog to enable bottom blade to spin freely and prevent uncontrollable spinning. Do not totally detach link between gear cog and bottom blade, these parts need to spin jointly.
  
  
  
  Remove parts carefully
  
  
  
  Tongue and Grove Joint Note: Do not totally detach link between gear cog and bottom blade, these parts need to spin jointly.

• Battery Replacement Procedure Salvation 1, 3 and 9 Helicopter

  Tools needed:
  
  -Small headed screw driver
  -Soldering Iron
  
  Replacing Battery:
  
  Step 1) Remove blades, axial (Refer to procedure used when replacing blades) and nose cone making sure you do not lose small screws.
  
  Step 2) Remove seat and battery from helicopter. DO NOT DETACH BATTERY TOTALLY.
  
  Step 3) After removing masking tape from battery you will notice two wires (black and red) which connect the battery to the outer circuit board. Diagram 1
  
  Step 4) Using the soldering iron, remove both wires from the circuit board and remove damaged battery from unit.
  
  Step 5) Again, using soldering iron attach new battery red attach (+ )and black attach ( - )
  
  Step 6) Once the battery has been securely fitted turn helicopter ‘ON' to ensure battery is fitted correctly
  
  Step 7) Replace parts.
  
  Diagram 1
  

• Motor Replacement Procedure Salvation 1 , 3 and 9 Helicopter

  Tools needed:
  
  -Small headed screw driver
  -Soldering Iron
  
  Replacing Motor:
  
  Step 1) Remove blades, axial (Refer to procedure when changing blades) and nose cone, making sure you do not lose small screws.
  
  Step 2) Remove all screws above and below the body and then remove both nose cone and skids (this makes it easier to remove motor)
  
  Step 3) Remove the motors and circuit board from the casing with care. Diagram 1
  
  Step 4) You will notice two fine coloured wires (black and red) which attach both motors to the circuit board. Diagram 2
  
  Step 5) Using the soldering iron remove both wires from the damaged motor
  
  Step 6) Again, using soldering iron, replace old motor with new motor ( The small orange ‘ball' is known as a motor noise suppression capacitor, which is soldered across both contacts of the motor, the motor has a +ve mark (the red wire should be fixed to this side)
  
  - Once securely fitted ensure motor is working correctly before refitting case.
  
  Nose cone pointing left;
  
  Right motor runs the top drive (lower blade)
  
  Left motor runs the lower drive (top blade)
  
  Diagram 1
  
  Diagram 2
  
  

• DIY tips & tricks
• Blades are damaged

  This problem can be easily rectified with a very fine scotch tape applied to the affected area. Ensure to use only the smallest amount of tape needed, as the heavier the tape the more unstable the flight.

• Tail boom snapped

  Again, the best device for this problem is Black Electrical Insulating Tape. Apply a fine layer of tape to the affected area so not to alter the balance of the helicopter during flight.

• Skid on helicopter broken

  The best device for this set-back is Black Electrical Insulating Tape. Apply a small amount of tape around the damaged area and away you go!!!
  
  * Small amt of tape is only needed

• Tail motor damaged

  The motor may be damaged from several collisions with furniture and walls during the learning process and needs replacing. Place a small weight (e.g. drawing pin) on the front part of the nose cone and this will have the same effect as if the tail motor is working correctly. This will enable the helicopter to continually fly forward while in flight.

• Help desk subjects
• My card has been debited but the order is ‘Out of Stock’ and I have not received my product!

  Once the order has been accepted the amount is pending on cards until the unit has been despatched. Your balance statement will show the money is pending but the amount will not be debited until the order has been despatched. After 30 days if the unit has not been despatched the order will be cancelled and the card amount will no longer be pending.

• Faulty product

  If the product is faulty when removed from the packaging, due to manufacturer faults and not damaged by abuse, Bladez Toyz will gladly offer replacement product under the 30 day warranty period. You have 30 days from receipt of the faulty item to return it to us with proof of purchase. For products outside warranty period, we can offer replacement spare parts.

• Which courier company do you use?

  We use Royal Mail, Citylink and Interlink Express for deliveries within the UK. We use Royal Mail to Europe and Rest of World

• Do you sell gift vouchers?

  Unfortunately Bladez Toyz PLC do not currently sell gift vouchers.

• When Will I be charged?

  When you reach the final billing page and press 'Submit Your Order' we will immediately contact your bank/card issuer for authorisation to take payment from your account. If the payment is authorised you will receive an e-mail within minutes confirming your order and payment will be taken from your account shortly afterwards. If the payment is not authorised by your bank or card issuer, you will receive an e-mail within minutes advising you of the reason why.

• Can I pay by any other method?

  We only accept payment by Credit Card, Charge Card or Debit card on the Internet. Please note we DO NOT accept the following payment methods:
  
  Payment on Delivery
  Email
  Instalments
  Cheque
  Bank Transfer
  Postal Order

• What cards do you accept?

  We accept the following cards