Most common questions

SALVATION 1, 2, 9 AND 11 HELICOPTERS

Charger problems

Can I over-charge or over-discharge the helicopter?
Light on charger will not go "OFF" when plugged into helicopter.
Light on charger will not go "ON" when plugged into socket.
Light on charger will not appear after 45mins.

Handset problems

Helicopter keeps cutting out while in flight!
Light on handset keeps flashing
Can I use rechargeable batteries in the radio controller?
Handset has no power (LED light does not flash at all) even when new batteries are installed!
Can we send the helicopter for repair or service?

Helicopter problems

How many helicopters can be flown at the same time?
How long is the flight time of The Salvation Helicopter supposed to last?
The helicopter will not fly forward or back.
My helicopter will not fly!
Helicopter will only fly for 5mins after fully charged!
Helicopter vibrates during flight!
I cannot control the spinning of Salvation 3 even after adjusting external trims.
The back tail motor is not spinning.
Helicopter keeps spinning to one side after replacing damaged blades.
I cannot control the spinning even after adjusting external/internal trims.
Helicopter keeps spinning to one side - left or right!
Can we send the helicopter for repair or service?

Salvation 3

Charging problems

Can I over-charge or over-discharge the helicopter?
Green LED light on handset will not come ‘ON’ when plugged into Helicopter.

Handset problems

Light on handset keeps flashing
Can I use rechargeable batteries in the radio controller?
There are no LED lights on handset!

Helicopter problems

Salvation 3 back tail motor is not spinning
How long is the flight time of The Salvation 3 Helicopter supposed to last?
My helicopter will not fly!
Helicopter vibrates during flight!
Helicopter will only fly for 1 min after fully charged!
I cannot control the spinning of Salvation 3 even after adjusting external trims.
Helicopter keeps spinning to one side after replacing damaged blades

Replacing Damaged Parts

Tail and Boom Replacement Procedure Salvation 1, 3 and 9
Replacing Axle Parts On Salvation 9 Helicopter
Replacing Blades Salvation 9 and 11 Helicopters
Replacing Blades Salvation 1 and 3 Helicopters
Battery Replacement Procedure Salvation 1, 3 and 9 Helicopter
Motor Replacement Procedure Salvation 1 , 3 and 9 Helicopter

DIY tips & tricks

Blades are damaged
Tail boom snapped
Skid on helicopter broken
Tail motor damaged

Help desk subjects

My card has been debited but the order is ‘Out of Stock’ and I have not received my product!
Faulty product
Which courier company do you use?
Do you sell gift vouchers?
When Will I be charged?
Can I pay by any other method?
What cards do you accept?