Returns within 30 days of sale
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
All our products are sold on a non-return basis and may only be returned for credit if found to be faulty within 30 days of the date of sale and provided the following conditions are fully met:
Any faulty Bladez product must be returned fully boxed and in a new condition. Bladez Toyz Ltd reserves the right to reject returns if any contents are missing, the box is damaged or marked, or the product/box is considered to be in poor condition. The faulty product must include the end users proof of purchase to validate the 30 day warranty.
If following issue of a credit note by Bladez Toyz Ltd the products are deemed by Bladez Toyz to be “No Fault Found” or “Customer Damaged” then the product will be returned to the customer and an invoice raised for the original sales price of the product. This invoice will be immediately due for payment by the Customer to Bladez Toyz Ltd.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Returns are only valid on stock purchased; during promotions where free stock may be given, the level of return must exceed the amount of free stock. All returns over and above the free stock will be credited as above.
Returns more than 30 days from date of sale
Bladez Toyz products should not be returned to Bladez Toyz more than 30 days after the date of the original sale from our retail partners or our website. After 30 days consumers may contact Bladez Toyz directly for spare parts to repair the product.
Accessories
Accessories are sold on a non-return basis and Bladez Toyz Ltd offer only an exchange facility whereby faulty units returned within 60 days of the date of sale from our retail partners or our website, will be exchanged provided the following conditions are fully met:
The faulty accessory must be returned with all packaging and in new condition. Bladez Toyz Ltd reserves the right to reject returns if any item is missing, the packaging is damaged or marked, or the accessory is considered to be in poor condition.
The faulty accessory must include the end users proof of purchase.
If on occasion Bladez Toyz Ltd are unable to supply an exchange product for the faulty product returned Bladez Toyz will issue a credit for the product.
General
- Prior to returning any item to Bladez Toyz Ltd you must contact the Bladez Sales Team to provide details of the items to be returned and to obtain an official RMA number and Returns Form.
- Any stock returned without an RMA number will be rejected and returned to the customer, and any carriage charge incurred will be recharged to the customer.
- The completed Returns Form must accompany all returns, without this there will be a delay in processing or the returns will be sent back to the Customer with carriage charged.
- All returns must be received by Bladez Toyz Ltd within 7 days of issue of an RMA number.
- Bladez Toyz Ltd accepts no responsibility for any items returned until received, checked and inspected by our Returns Department. A signed Proof of Delivery does not constitute acceptance of any item by Bladez Toyz Ltd.
- Bladez Toyz Ltd do not sell on a sale or return basis and will only accept items back at its sole discretion. Any unwanted item agreed to be accepted back by Bladez Toyz Ltd will be subject to a 10% handling fee.
Shipping
To return your product, you should mail your product to: Bladez Toyz Ltd, Portsmouth Technopole, Portsmouth, PO2 8FA, UK.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Depending on the value of your returned item you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
